SureStay by Best Western Brockville | Hotel in Brockville
Hotel
6.6
(1001 Reviews) |
1 Bathroom
Available rates:
Hotel in Brockville
Hotel in Brockville with free breakfast and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and WiFi in public areas. Free continental breakfast and free self parking are also provided. Additionally, a microwave in a common area, a 24-hour front desk, and a lobby fireplace are onsite. SureStay by Best Western Brockville offers 86 accommodations with coffee/tea makers and bathrobes. Cable television is provided.
Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of count on us (wyndham)
Reviews
JOSEPH
Jun 25, 2025 01:50:18 AM
Review Score:
4
Summary: I probably use 30 rooms a year.
I know what I am saying.
Our reservation for a queen size bed was given away. Check in , which usually takes 5 to 10 minutes took 22 minutes.?? Clerk had difficulty
The exterior of the property is very tired......parking areas in poor condition
The maid had left the remains of the last occupier use of coffee machine ... not clean.
The wall paper near the air unit was peeling off.
The buttons for the heat / AC were grimy...quite dirty.
For $250..I would expect a lot more.
My estimate is the room was worth $80.... $100 with tax
See All Reviews
Reviews
JOSEPH
Jun 25, 2025 01:50:18 AM
Review Score:
4
Summary: I probably use 30 rooms a year.
I know what I am saying.
Our reservation for a queen size bed was given away. Check in , which usually takes 5 to 10 minutes took 22 minutes.?? Clerk had difficulty
The exterior of the property is very tired......parking areas in poor condition
The maid had left the remains of the last occupier use of coffee machine ... not clean.
The wall paper near the air unit was peeling off.
The buttons for the heat / AC were grimy...quite dirty.
For $250..I would expect a lot more.
My estimate is the room was worth $80.... $100 with tax
Melissa
Jun 23, 2025 07:00:01 AM
Review Score:
4
Summary: The pool was closed with no explanation, hallways were stinky and HOT, our door keys did not work so front desk had to let us in. The whole locking system was broken on our room. We couldn’t come and go.
Ella
Jun 23, 2025 12:17:19 AM
Review Score:
4
Summary: The pool was closed. The hotel was old. It was like the Bates motel.
Jennifer
Jun 22, 2025 11:43:12 PM
Review Score:
4
Summary: It is old, smelly, and our ac unit did not work. Door knob for the bathroom was on backwards. Not accessible, always 3-4 stairs.
Dawn
Jun 22, 2025 08:47:48 PM
Review Score:
10
Summary: The customer service was prompt and very helpful. The room was clean and inviting.
Chris
Jun 22, 2025 03:18:40 PM
Review Score:
10
Summary: A pretty standard hotel
Ronald
Jun 22, 2025 06:46:06 AM
Review Score:
6
Summary: Convient off the 401 with lots of parking. I arrived 20 minutes early but no way was i allowed in. Whole facilities were clean but very dated. And expensive, maybe not for that area, but still.
John
Jun 21, 2025 08:08:52 AM
Review Score:
10
Summary: Hotel and my room was very clean, breakfeast was great, as where the staff who delivred ice to my room when i called to mention there was no ice bucket.the hotel is a little dated but this keeps costs low and gets passed on to customers/I have stayed a dozen or so hotels in the last 2years an this was by far my best experience/Convenienlty loated on the hiway 401 its close to kingston gannanoque smith falls so its a great hub, at a good price compared to hotesl in kingston of less qualtiy
anthony
Jun 21, 2025 04:17:20 AM
Review Score:
8
Summary: Staff were quite helful. Its an old property.
Everything was fine.
Cole
Jun 10, 2025 10:02:21 PM
Review Score:
10
Summary: Perfect stay, everything is mins from this location