Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $75 per night with includes Parking, Wheelchair Accessible, Accessibility, Guest Services, Internet, Security/Safety, Restaurant, Bar, Breakfast, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Premier Inn London Docklands - Excel | Hotel in London

| 6.2 (17 Reviews) | 1 Bathroom

Custom House Hotel | Premier Inn London Docklands - Excel

Hotel in Custom House, London

Hotel with free parking, 7-minute walk to ExCeL Exhibition Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
Housekeeping is available on request.
Premier Inn London Docklands - Excel offers 206 accommodations. Housekeeping is provided on request.

Amenities

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Facility Overview

Bedroom

Bed sheets

Breakfast

Breakfast available for a fee: GBP 12.99 per person

1 restaurant

1 bar

Parking

Wheelchair-accessible parking available

Limited onsite parking

Free uncovered self parking on site

Accessibility

Wheelchair-accessible lounge

Wheelchair-accessible path to elevator

Front entrance ramp

Wheelchair accessible (may have limitations)

Handrails in hallways

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

Wheelchair-accessible parking

Wheelchair-accessible public washroom

Elevator

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

General

Elevator

English

Smoke-free property

Guest Services

Housekeeping (on request)

Luggage storage

24-hour front desk

Internet

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 12:00 am minimum check-in age: 16

Check-out

Check-out before 12:00 pm express check-out available

Child Policy

Children are welcome.

Payment Policy

Fee for buffet breakfast: approximately gbp 12.99 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges mobile payment options include: google pay and apple pay special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Svend Aage

Jul 9, 2025 01:23:35 PM

Review Score: 6

Summary: It's an ok hotel if you are visiting Excel for an event but the hotel needs a make over and especially the public area is worn down. My room was ok and the restaurant was ok too. There is nothing else in the area so I recommend Excel north where there are more restaurants.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Double Room Room Size: 213.5 square feet m² 1 King Bed	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Electric kettle, Ping - 6, Shower only, Toilet paper, Towels provided, Soap, Square feet - 213.5, Number of bathrooms - 1, Square meters - 20, Mini-fridge, Private bathroom, Heating, No rollaway/extra beds, Free bottled water, No cribs (infant beds), Free tea bags/instant coffee, Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Standard Twin Room, Accessible Bathtub Room Size: 213.5 square feet m² 2 Twin Beds	General Hair dryer, Grab bar - in shower, Electric kettle, Shower/tub combination, Ping - 6, Number of bedrooms - 1, Toilet paper, Vibrating pillow alarm, Towels provided, Grab bar - near toilet, Soap, Square feet - 213.5, Square meters - 20, Private bathroom, Heating, No rollaway/extra beds, No cribs (infant beds), Bathroom emergency pull cord, Free tea bags/instant coffee, Shampoo, Television, Bed count minimum 2, Bed count maximum 2
Family Quadruple Room Room Size: 213.5 square feet m² 3 Double Bed and Twin Beds	General Hair dryer, Electric kettle, Shower/tub combination, Ping - 6, Number of bedrooms - 1, Toilet paper, Towels provided, Soap, Square feet - 213.5, Square meters - 20, Private bathroom, Heating, No rollaway/extra beds, No cribs (infant beds), Free tea bags/instant coffee, Shampoo, Television, Bed count maximum 3, Bed count minimum 3
Standard Double Room, Accessible Bathtub Room Size: 213.5 square feet m² 1 Double Bed	General Hair dryer, Grab bar - in shower, Electric kettle, Shower/tub combination, Ping - 6, Number of bedrooms - 1, Toilet paper, Vibrating pillow alarm, Towels provided, Grab bar - near toilet, Soap, Square feet - 213.5, Square meters - 20, Private bathroom, Heating, No rollaway/extra beds, No cribs (infant beds), Bathroom emergency pull cord, Free tea bags/instant coffee, Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Superior Double Room, Accessible Bathtub Room Size: 213.5 square feet m² 1 King Bed	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Electric kettle, Shower/tub combination, Ping - 6, Toilet paper, Towels provided, Soap, Square feet - 213.5, Number of bathrooms - 1, Square meters - 20, Private bathroom, Heating, No rollaway/extra beds, Free bottled water, No cribs (infant beds), Free tea bags/instant coffee, Shampoo, Television, Bed count minimum 1, Bed count maximum 1
Family Triple Room Room Size: 213.5 square feet m² 2 Double Bed and Twin Bed	General Hair dryer, Electric kettle, Shower/tub combination, Ping - 6, Number of bedrooms - 1, Toilet paper, Towels provided, Soap, Square feet - 213.5, Square meters - 20, Private bathroom, Heating, No rollaway/extra beds, No cribs (infant beds), Free tea bags/instant coffee, Shampoo, Television, Bed count minimum 2, Bed count maximum 2
Standard Double Room Room Size: 213.5 square feet m² 1 Double Bed	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Electric kettle, Shower/tub combination, Ping - 6, Toilet paper, Towels provided, Soap, Square feet - 213.5, Number of bathrooms - 1, Square meters - 20, Private bathroom, Heating, No rollaway/extra beds, No cribs (infant beds), Free tea bags/instant coffee, Shampoo, Television, Bed count minimum 1, Bed count maximum 1