Is this Surprise hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surprise hotel have a swimming pool?

Yes, this Surprise hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surprise hotel?

Best-rates for the Surprise hotel starts from $131 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Internet, Guest Services, Barbecue/Outdoor Cooking, Child Friendly, Parking, Accessibility, Business Services, Bedding/Linens, Fireplace/Heating, Kitchen, Laundry, Pool, Restaurant, Bar, Toiletries, Breakfast, Air Conditioner, Designated Smoking Area, Wellness Facilities, Hot Tub with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Surprise hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surprise hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surprise hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surprise hotel?

Based on the information reported by the owner or manager, the Surprise hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surprise hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surprise hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hilton Garden Inn Surprise Phoenix | Hotel in Surprise

| 9.4 (649 Reviews) | 1 Bathroom

Surprise Hotel | Hilton Garden Inn Surprise Phoenix

Hotel in Surprise

Suburban hotel with a fitness center and a 24-hour business center
This hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Housekeeping is available on request.
Hilton Garden Inn Surprise Phoenix offers 124 air-conditioned accommodations with MP3 docking stations and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Toothbrush and toothpaste (on request)

Towels

Private bathroom

Soap

Free toiletries

Hair dryer

Toilet paper

Bedroom

Heating

Bed sheets

Air conditioning

Free cribs/infant beds

Blackout drapes/curtains

Laptop-friendly workspace

Desk chair

Iron/ironing board

Safe

Desk

Phone

Breakfast

1 bar

1 restaurant

Buffet breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 18.99 for adults and USD 10.00 for children

Coffee/tea maker

Microwave

Refrigerator

Parking

Wheelchair-accessible parking and van parking available

Onsite parking includes off-street options

Free self parking on site

Accessibility

Wheelchair-accessible public washroom

Stair-free path to entrance

Wheelchair-accessible van parking

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Lever door handles

Wheelchair-accessible restaurant

Wheelchair-accessible pool

Wheelchair-accessible lounge

Wheelchair-accessible registration desk

Visual fire alarm

Pool hoist on site

Portable shower seat

Low-height counter and sink

Wheelchair-accessible parking

Low-height door lock

In-room accessibility

Elevator

Low-height view port in door

Wheelchair-accessible path to elevator

Wheelchair-width doorways

Phone accessibility kit

Low-height bed

Wheelchair-accessible path of travel

Grab bar in shower

Low-height desk

Activities

Outdoor pool

Hot tub

Fitness center

Entertainment

Premium channels

MP3 dock

General

Computer station

Conference space (1323 square feet)

24-hour business center

Meeting room

Front-desk safe

Elevator

Grocery/convenience store

Banquet hall

Spanish

English

Designated smoking areas (fines apply)

TV in lobby

Guest Services

Microwave

Refrigerator

Fence around the pool

Snack bar/deli

Outdoor pool

Laundry facilities

Free cribs/infant beds

Grocery/convenience store

Luggage storage

Dry cleaning service

Daily housekeeping

Laundry facilities

24-hour front desk

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi and wired Internet

Outdoors

Firepit

Pool umbrellas

Outdoor furniture

Pool sun loungers

Garden

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available minimum check-in age: 21

Check-out

A late check-out fee will be charged check-out before 11:00 am contactless check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 18.99 for adults and usd 10.00 for children pet fee: usd 75 per accommodation, per stay (maximum usd 125 per stay) service animals are exempt from fees late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 60 lbs per pet) pets allowed for an extra charge of usd 75 per accommodation, per stay (maximum usd 125 per stay) pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Michelle

Nov 12, 2025 03:07:14 AM

Review Score: 10

Summary: Clean room friendly staff

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 2 Queen Beds, Accessible, Bathtub Room Size: 495 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower/tub combination, Square feet - 495, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - in bathtub, Grab bar - near toilet, Square meters - 46, Accessible bathtub, Portable bathtub seat, Wheelchair-accessible bathroom vanity, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds Room Size: 355 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Shower only, Pets not allowed, Square feet - 355, Bed count minimum 2, Square meters - 33, Ping - 10, Bed count maximum 2
Room, 2 Queen Beds, Accessible (Hearing) Room Size: 355 square feet m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Shower/tub combination, Pets not allowed, Square feet - 355, Bed count minimum 2, Square meters - 33, Ping - 10, Bed count maximum 2
Room, 1 King Bed, Accessible, Bathtub Room Size: 495 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Shower/tub combination, Square feet - 495, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - in bathtub, Grab bar - near toilet, Square meters - 46, Accessible bathtub, Portable bathtub seat, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) Room Size: 495 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 495, Shower only, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - near toilet, Square meters - 46, Wheelchair accessible, Wheelchair-accessible bathroom vanity, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed Room Size: 312 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Square meters - 29, Shower only, Pets not allowed, Square feet - 312, Bed count minimum 1, Bed count maximum 1
Room, 1 King Bed, Accessible (Hearing) Room Size: 320 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Doorbell/telephone notification, Shower/tub combination, Pets not allowed, Bed count minimum 1, Square feet - 320, Bed count maximum 1
Room, 1 King Bed, Accessible (Roll-In Shower, Mobility & Hearing) Room Size: 495 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 495, Shower only, Pets not allowed, Ping - 14, Hand-held showerhead, Grab bar - near toilet, Square meters - 46, Wheelchair accessible, Wheelchair-accessible bathroom vanity, Bed count minimum 1, Roll-in shower, Bed count maximum 1