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Kelvin Heights Rentals New Zealand Otago Queenstown Kelvin Heights

DoubleTree by Hilton Queenstown | Hotel in Kawarau Falls

| 8.6 (1001 Reviews) |  1 Bathroom
Kelvin Heights Hotel | DoubleTree by Hilton Queenstown

Hotel in Kelvin Heights, Kawarau Falls

A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
DoubleTree by Hilton Queenstown offers 98 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.


Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Skiing
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. cribs (infant beds) are not available.
Payment Policy
Fee for full breakfast: approximately nzd 36 per person fee for in-room wired internet: nzd 9.95 (rates may vary) fee for wireless internet in public areas: nzd 14.95 (rates may vary) fee for wired internet in public areas: nzd 14.95 (rates may vary) covered self parking fee: nzd 20 per day (in/out privileges) credit card charges are subject to a surcharge of 2 percent a facilities fee includes use of: sauna; hot tub; swimming pool the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Access to the indoor swimming pool, hot tub, sauna, and steam room is available for a surcharge. cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Kelly
Sep 29, 2026 02:55:59 AM
Review Score:   6
Summary: Room was clean, staff were lovely but check in is pretty slow so be prepared for a bit of a wait. Our room was next to some kind of exterior air-conditioning vent and in the morning the noise outside was incredibly loud (enough to wake you up easily). The curtains are not ‘black out’ and let in a lot of light in the morning also so if you value your sleep bring an eye mask and ear plugs. The beds are only king-size and the shower is small and pressure is quite weak. There was a really strong sewerage smell in hallway leading to our room which seemed to be coming from the roof vents but thankfully the smell never made it inside the room. (Reception said they had someone looking into it). Overall I guess I really expected more for the high price per night. There is also an extra $20 per person charge to use the pool facilities per day and another $20 for parking per day on top which can really push the price up too. Overall it was perfectly adequate for a place to sleep and shower but definitely nothing “special” like we expected with the Hilton name.
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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

No, this DoubleTree by Hilton Queenstown does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the DoubleTree by Hilton Queenstown starts from $138 per night with includes TV, Wheelchair Accessible, Accessibility, Business Services, Wellness Facilities, Restaurant, Internet, Hot Tub, Laundry, Air Conditioner, Bar, Toiletries, Breakfast, Child Friendly, Parking, Security/Safety, Bedding/Linens, Skiing, Spa, Guest Services, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the DoubleTree by Hilton Queenstown is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the DoubleTree by Hilton Queenstown indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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